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Look in the column on the left to see if the hard drive appears there.

Find Disk Utility by opening Spotlight (cmd+Space-bar) and start typing Disk Utility, press enter to open the program.

If the various checks above suggest that the disk is faulty then you can use Apple’sĭisk Utility program to access the disk and potentially fix whatever is causing the issue.

If the drive mounts on the PC it’s likely that you have discovered what the problem is: the drive is formatted for PCs and can’t be read by your Mac. The next step is to try plugging the drive into a PC. If it also fails to mount there you will know that there is a problem with the drive while if it does mount then the problem is with your Mac.

The next step is to try plugging the drive into another Mac.